Frequently Asked Questions
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At ITC, the complete satisfaction of our customers is always top priority. Check out some of our frequently asked questions below, and feel free to get in touch if you need additional information. We'll get back to you as soon as we can.
​How does the bespoke dress customization process work?
The bespoke dress customization process at ITC is designed to be seamless and personalized. Customers can begin by selecting a base design and then collaborate with our skilled team to customize details such as fabric, embellishments, and sizing. Our goal is to bring your vision to life, ensuring that each gown is a unique reflection of your style and preferences.
What is the expected timeline for receiving a bespoke dress order?
The production and delivery timeline for bespoke dresses typically depends on the complexity of customization and the current order volume. On average, the process takes 3-7 days. We strive to keep you informed throughout the journey, providing updates on the status of your order. Please refer to our [Shipping Policy] for more detailed information.
What materials and fabrics are used in your bespoke dresses?
​At ITC, we are committed to using high-quality materials and fabrics to create our bespoke gowns. Our collection features a range of premium fabrics, including silk, lace, chiffon, and more. Each gown is crafted with meticulous attention to detail, ensuring a luxurious and comfortable experience for our customers.
What is your return and exchange policy for bespoke gowns?
Our return and exchange policy for bespoke gowns is designed to balance the unique nature of custom-made garments with customer satisfaction. Due to the personalized nature of these creations, returns and exchanges are generally limited. We encourage customers to carefully review their order details before confirming. For more information, please refer to our [Return and Exchange Policy] or contact our customer service team for assistance.